Welcome Back!

I want to say thank you so so much for all your support to date.

As you know myself and everyone in River Holistic Centre always have the highest standard of Hygiene .  I just wanted to assure you that once we can open our doors and you are happy to come back then we will make it the safe haven it has always been.

Below you will find out a few new measures that we have to taken as per government guidelines to maintain your health and happiness as well as my own health.

Appointments should ideally be booked at least 24 hours before your appointment so we can assure the appropriate amount of time for you to complete a very short health screening questionnaire.  We will now require obtaining your email address so we can email the said form to you.  This is will only be used for this purpose as updated in our GDPR Policy.

You know I love hugs , but for the time being I will be greeting you with a huge smile instead.

The front of house staff will still be available to answer all of your questions but we do ask you to allow the advised distance between yourself and the reception desk.

We will be limiting the amount of people permitted into reception to 2 at any given time, just so you can get the attention you deserve and to allow a safe distance for all.

We ask that you arrive for your appointment at the exact time, as we cannot have people waiting downstairs.

We will ask that you pay for your appointment on arrival and when possible use contactless payments (Google pay or Apple Pay) our credit card machine is still available and will be cleaned after each use.

We ask that if you are feeling unwell or have come into close contact with someone who is suspected or confirmed with Covid-19 to take the necessary precautions as stated by HSE guidelines and not come into the centre for your appointment.

The cancellation policy has been amended to reflect this.  If you are feeling unwell and you contact to let us know, you will not be charged a cancellation fee and we can rebook you in.  The no-show policy still stands, so please make sure you contact to cancel. You will be fully charged for your appointment if you do not show up.  I have reduced my capicty for clients so this is vital for my business and to allow as many people to be seen for appointments.

Claire has added the facility of hand sanitizer at the main entrance and all common areas; we ask that you use the sanitizer when entering the centre to demonstrate proper respiratory etiquette while in treatment rooms, and reception.

We will require you to bring your own mask; this will be conveyed to you when making your booking.

We have increased the level of cleaning in all therapy rooms, studios and common areas and these lists are visible in all rooms and bathrooms.

At the moment we would ask you to bring in your own bottled water for drinking post treatment.

For treatments: For the time being I will not be doing hot-stone massage or Kansa Wand Facelift Massage. As always I will be using clean sheets and towels for each treatment, we have added wipeable  pillows and disposable pillow cases for your peace of mind, if you feel like you may need an extra blanket we do ask that you bring your own, as all extra blankets have been removed.I will be meeting you downstairs to bring you up for your treatment, I will be wearing a mask but I promise I am smiling ear to ear to see you again.

Claire and all therapists have taken all of the recommended actions as stated by the HSE, HSA and the Government to keep River Holistic as safe as possible for you.  (Policies and procedures at reception)

All we ask of you is to be patient and follow all the new measures, and let us know if we can answer any of your concerns.

I am really looking forward to having you back in for treatments.

Katie x

Leave a Reply

Your email address will not be published.